We've heard about and seen books and audiotapes
that promise to turn us into champion sales people. A lot
of these books and tapes even claim to have certain
"secrets" that we can't do without if we want to succeed
in business. And yet so many of us who buy those books
and tapes fail to achieve what the authors promise. Why?
The reason is simple. A lot of the time we've bought
the books or tapes in the first place because we're at a
point in business where financially our back may be
against the wall. Whether we're just starting out, or
have been in business for a while and hit a slump, we're
gripped with a feeling of desperation. We might even be
saying to ourselves, "I've got to close some sales to pay
the bills."
However, when we come from this point of view and try
to sell, it rarely works. People sense our desperation
and choose not to buy. This of course only intensifies
our feelings and panic may even set in.
Anyone who has been in this place knows how difficult
it seems to get out of it. And yet it is critical to
break out to succeed. But how?
First and most importantly, stop trying to sell. It's
vitally important not to look or sound like you're
selling. Focus on your product or service instead of your
own needs. This in itself will redirect you in a way that
will shift what you're communicating to your prospective
customer. Next, focus almost entirely on the wants and
needs of your customer.
Listening is the key! But stop listening to the voice
in your head that says you need to close a sale now, and
instead listen fully to what your prospective customer is
telling you.
Listening for their problems and complaints is the
single most important thing you can do. Why? Because
these are the steps to the sale!
Here's the real definition of selling - helping people
make a decision that's best for them. Since most people
have a hard time making up their minds about anything,
it's up to you to help guide them to that decision that
will most benefit them. And that usually involves your
product or service, doesn't it? But you can't do this
until you've stopped the chatter in your own head long
enough to hear what their complaint is in order for you
to propose the best solution.
Getting your own needs and income out of the way is
hard. But it's difficult to get something when you really
need it. Wanting in life usually works far better than
needing. So remember, stop needing to sell something.
Want to help others first, and help yourself in the
process.